Terms and Conditions

By ordering from Koulakriti, you agree to be bound by the following terms and conditions. Koulakriti reserves the right to update these terms at any time without prior notice:

1. Promotions and Offers– We have a right to send you promotional, discount offers and transactional sms, notifications, emails.

2. Payment– All prices are in Indian Rupees (Rs.).– For shipping, we will not process your order until we receive full payment for the same.

3. Refunds– All sales are final. We must confirm the order once before delivery.– We will reproduce your order if we verify that we made an error.– We must be notified with 72 hours from delivery of any defects.– We may request that you return 100% of a defective order within 3 business days before we agree to redo your order.– Koulakriti will gladly reimburse return shipment costs of authorized exchanges/returns.

4. Artwork used for customized gifts– By submitting an artwork or photograph for use in a custom product on Engrave, you certify that you have the right to use the artwork or photographs in your files.– You agree not to upload any files consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights.– We will refuse an order, which in our opinion is an infringement on the rights of a 3rd party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.

5. Shipping– Many of the products are limited stock, but can be remade on special requests. While placing a customized order, the delivery date and time will be finalized. We will ship out your order within 5 business days in order to ensure that it reaches its destination within 7 business days or lesser.– In case delivery is in Mumbai and within reachable time and product is ready we will deliver the product on the day and time decided you.– If delivery is out of Mumbai, we will ship out your order within 5 business days in order to ensure that it reaches its destination within 7 business days.– Currently, we ship to all major cities and towns in India.

6. Miscellaneous– We reserve the right to refuse an order without disclosing a reason.

7. Damaged Items:– If the product you ordered is damaged during shipping we will replace it at no charge to you.

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